سياسة الخصوصية

Last updated: 2026-11-07

This Privacy Policy explains how Digiflicks Marketing FZE LLC ("we", "us"), operator of MyChatApp at www.mychatapp.ae, collects and uses personal data when you visit our website, create an account, or when a business uses MyChatApp to talk to you on WhatsApp, Instagram or Facebook Messenger.

Who is responsible

• For your account as our customer (a business using MyChatApp), we are the controller of your account data.
• For the conversations a business has with its own customers through MyChatApp, that business is the controller and we process the data on its behalf and on its instructions. If you are a customer of such a business, please contact that business first about your data.

What we collect

• Account data: name, business name, email, mobile number, password (stored encrypted), plan and billing details.
• Messaging data that businesses send and receive through MyChatApp: phone numbers or social media IDs, profile names, message content, media files, delivery and read status, labels, notes and appointment or order details the business adds.
• Data from connected services, when the business connects them: WhatsApp Business account and phone number details, Facebook Page and Instagram account details, online shop orders (Shopify, WooCommerce).
• Technical data: IP address, browser, device and pages visited, kept in server logs for security.

How we use it

• To provide the service: deliver and store messages, run the chatbots, flows, reminders and campaigns the business sets up, and show the conversations to the business's team.
• To manage accounts, support, billing and security, and to meet legal obligations.
• We do not sell personal data and we do not use the content of conversations for advertising.

Meta platforms

Messages are sent and received through the WhatsApp Business Platform, the Instagram API and the Messenger Platform provided by Meta Platforms. Meta processes this data under its own terms and policies. We only request the permissions needed to show and answer the business's messages and comments, and we use the data received from Meta only to provide MyChatApp to that business.

Sharing and service providers

We do not sell personal data. We share it only with the business you are talking to, with authorities when the law requires it, and with these service providers (sub-processors), each only for its task:

• Meta Platforms (WhatsApp Business Platform, Instagram API, Messenger Platform): to send and receive messages.
• Hostinger: hosting of the MyChatApp servers and databases.
• Our email provider: account, alert and support emails.
• Web push services of the browser or phone (Google, Apple, Mozilla): to deliver app notifications.
• AI providers (OpenAI, Google Gemini or DeepSeek, as chosen for the account): only when a business switches on AI features (reply suggestions, AI answers, AI agent, template writer); the message text needed for that answer is sent for processing and is not used by us for anything else.
• Services a business connects itself: Stripe (pay links), Google Sheets (copies of its own activity), Shopify or WooCommerce (its shop orders) and any webhook address it adds. The business decides about these.
• Payment providers for our own billing of plans.

Some providers process data outside the UAE (for example in the EU or the USA). We use them only with appropriate safeguards such as contractual commitments, as allowed by UAE data protection law.

Marketing messages and consent

Businesses using MyChatApp must have your permission before sending you marketing messages. You can stop them at any time by replying STOP (or "إلغاء"); MyChatApp then marks you as opted out for that business and keeps a record of your choice. Replying START turns them back on.

How long we keep it

Messaging data is kept while the business's account is active, or shorter if the business deletes it. When an account is closed we delete its data within 90 days, except what we must keep by law (for example invoices). Server logs are kept for up to 12 months.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other laws that may apply to you, you can ask for access to, correction of, or deletion of your personal data, and object to or restrict some processing. Use the form on our Data Deletion page (www.mychatapp.ae/data-deletion) or write to abu@digiflicks.ae. We check that the request comes from you and answer within 30 days.

Security

Data is sent over encrypted connections (HTTPS). Access to accounts is protected by passwords and roles; keys for connected services are stored encrypted; our team accesses customer data only to provide support or keep the service running. If a security incident affects personal data we inform the businesses concerned without undue delay so they can meet their own obligations.

Children

MyChatApp is for businesses and is not meant for children under 18.

Changes

We may update this policy. The date at the top shows the latest version; important changes will be announced on the website or by email.

Contact

Digiflicks Marketing FZE LLC, Dubai, United Arab Emirates
Email: abu@digiflicks.ae
WhatsApp: +971569369354