شروط الخدمة

Last updated: 2026-11-07

These Terms apply to the use of MyChatApp at www.mychatapp.ae, provided by Digiflicks Marketing FZE LLC. By creating an account you accept them on behalf of your business.

The service

MyChatApp lets businesses send and receive WhatsApp, Instagram and Facebook messages, automate replies, take bookings and orders, and run campaigns. Features depend on your plan.

Your account

• Keep your login details safe; you are responsible for what is done in your account and by your team members.
• Give correct business details. One account per business unless agreed otherwise.

Meta rules and consent

• You must follow the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, Meta's terms and all laws that apply to you, including UAE advertising and data protection rules.
• Message only people who gave you their number and agreed to hear from you, and stop when they ask you to. Marketing templates need opt-in, and you must be able to show when and how each person opted in.
• Customers who reply STOP are marked as opted out and must not get marketing messages from you again unless they opt in again.
• Outside the 24-hour customer service window you may only send approved templates. People who ask for a person must be able to reach one.
• Meta may limit or block a number for quality reasons; we cannot reverse Meta's decisions.

Prices and payment

• Plan prices are shown on our website or agreed in writing, and are paid in advance for the chosen period.
• Meta's WhatsApp charges are separate and are billed by Meta to your own WhatsApp Business account. Meta sets and changes them. From 1 October 2026 Meta also charges service messages (replies) after the first 1,000 per business phone number each month, and utility templates sent inside the 24-hour window; template messages are charged by category and the customer's country. MyChatApp shows these charges as reported by Meta; Meta's invoice is final.
• If a payment is late, we may pause the account after notice.

Cancellation and refunds

• You can cancel at any time from the Subscription page of your account or by writing to abu@digiflicks.ae. The plan stays active until the end of the period already paid and is not renewed.
• Fees already paid are not refunded, except where the law requires it, where we cannot provide the service for reasons on our side, or where we agree in writing. Setup work already done is not refundable.
• Meta's charges are refunded only by Meta, under Meta's rules.

What you may not do

Send spam, illegal, misleading or harmful content; break someone else's rights; try to access other accounts or harm the service; resell the service without a reseller agreement.

Your data

Your contacts and messages belong to you. We process them to provide the service as described in our Privacy Policy. You can export your contacts and ask us to delete your data.

Data processing terms

For the personal data of your customers you are the controller and we are your processor. By accepting these Terms you also accept these data processing terms:

• We process it only to provide MyChatApp and on your instructions (your settings and what your team does in the account), unless the law requires otherwise.
• Our staff and providers who can access it are bound to confidentiality.
• We use the service providers listed in our Privacy Policy; we tell you about new ones by updating that list, and you may object by writing to abu@digiflicks.ae.
• We protect it with suitable technical and organisational measures and inform you without undue delay of a security incident that affects it.
• We help you answer your customers' requests (access, correction, deletion) and keep the opt-in and opt-out records the service stores.
• When the account ends we delete the data within 90 days, after you have had the chance to export it, unless the law requires us to keep it.
• On reasonable request we give you the information you need to show that these terms are followed.

A signed data processing agreement is available on request.

Availability and liability

We work to keep MyChatApp available but do not promise it will be free of interruptions, including interruptions caused by Meta or other providers. To the extent the law allows, our total liability is limited to the fees you paid us in the 3 months before the claim, and we are not liable for indirect losses such as lost profits.

Ending the service

You can stop at any time (see Cancellation and refunds). We may suspend or close an account that breaks these Terms or Meta's policies, after notice where possible.

Law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction.

Contact

Digiflicks Marketing FZE LLC, Dubai, United Arab Emirates – abu@digiflicks.ae – WhatsApp +971569369354